EU consumers may withdraw from most online purchases within 14 days after delivery, without giving a reason.
01 / Request
Contact us in 14 days.
Send the order number and the items you wish to return within 14 days of delivery.
02 / Authorisation
Wait for the return route.
We provide the applicable return address and packing instructions before you send anything.
03 / Refund
Inspection, then refund.
Eligible refunds are issued to the original payment method after the returned goods are checked.
Return conditions
- Handle the product only as needed to establish its nature, characteristics and function.
- Return all components, manuals and original packaging where reasonably possible.
- Do not send a parcel to a company or warehouse address until support has issued the correct return destination.
- Unless the item is faulty, incorrect or damaged in transit, the customer normally pays the direct return cost.
Faulty, incorrect or damaged goods
Photograph the outer parcel, shipping label, product and affected area as soon as possible. Do not discard the packaging until the case is reviewed. This helps us arrange a replacement, repair or refund without avoidable delay.
When does the 14-day period start?
For goods, it normally starts on the day after you or a person nominated by you receives the order.
Where do I send a return?
The return destination depends on stock origin and operational status. Support will issue the correct address for your case. The Spanish warehouse return address will be published when that facility is active.
How long does a refund take?
After approval, the payment provider controls the final posting time. We will email confirmation when the refund is initiated.